Test4pass Latest IBM Certifications 000-029 exam
Exam Number/Code : 000-029
Exam Name : Found of Applying Tiv Service Delivery & Perfomance Mgmt Sol ‘09
Questions and Answers : 41 Q&As
Update Time: 2009-12-23

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1. What differentiates the IBM Tivoli Service Management platform from its competitors?
A. PinkVerify certification at the highest level
B. end-to-end service management solution that expands beyond IT
C. IBM Tivoli Change and Configuration Management Database (CCMDB) viewer launch capability from within the Service Desk Tool
D. integration with a wide variety of third-party configuration item discovery products into the current version of the CCMDB
Answer: B   

2. An IT department indicates that their users do not have a good understanding of what the IT department does. Which ITIL construct can

help the IT department resolve this?
A. Help Desk
B. Service Catalog
C. Problem Management
D. Service Level Agreements
Answer: B 
 

3. Which three industry standard protocols does IBM Tivoli Application Dependency Discovery Manager support? (Choose three.)
A. SDI
B. CDM
C. SSH
D. WMI
E. SNMP
F. SOAP
Answer: CDE   

4. Which IBM Tivoli Service Management product does Release Process Manager integrate most closely with?
A. IBM Tivoli Provisioning Manager
B. IBM Tivoli Service Request Manager
C. IBM Tivoli Capacity Process Manager
D. IBM Tivoli Change and Configuration Management Database
Answer: D   

5. A client asks how a service request (SR) can be initiated into a workflow. What are two methods for accomplishing this? (Choose two.)
A. An SR can be manually submitted to workflow by selecting the SR on the list tab.
B. An SR can be automatically submitted to workflow by using an action on an escalation.
C. An SR can be manually submitted to workflow by selecting the Change Status toolbar icon.
D. An SR can be manually submitted to workflow by selecting the Route Workflow toolbar icon.
E. An SR can be automatically submitted to workflow by using an notification on an escalation.
Answer: BD

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